Non-Discrimination Policy
Free language help, disability access and how to raise a concern with us or with the federal government.
Last Updated: November 6, 2026
Mid Valley Hearing Technologies, LLC complies with applicable federal and Texas civil rights laws. We do not exclude people, deny benefits or services, or otherwise discriminate in the provision of healthcare services on the basis of race, color, national origin, ancestry, ethnic group identification, limited English proficiency, primary language, religion, age, sex, pregnancy, childbirth or related medical conditions, gender, gender identity, gender expression, sexual orientation, marital status, physical or mental disability, medical condition, genetic information, citizenship, immigration status, or any other status protected by applicable law.
This policy applies to access, admission, scheduling, evaluation, treatment, participation in programs and services, and all other interactions with Mid Valley Hearing Technologies, LLC.
1. Language Assistance Services
Mid Valley Hearing Technologies, LLC provides language assistance services free of charge and in a timely manner when needed to provide meaningful access to our healthcare services. Available services may include:
- Qualified oral interpreters
- Written translations of important information
- Assistance communicating with clinic staff and healthcare providers
Patients will not be required to provide or pay for their own interpreter when qualified language assistance is required by applicable law.
2. Disability Access and Effective Communication
Mid Valley Hearing Technologies, LLC provides reasonable modifications and appropriate auxiliary aids and services free of charge and in a timely manner when necessary to ensure that individuals with disabilities have an equal opportunity to access and participate in our healthcare services.
Available aids and services may include:
- Qualified sign language interpreters
- Information in large print
- Accessible electronic documents
- Written, audio, or other alternative formats
- Other reasonable communication assistance or modifications
3. Requesting Assistance or an Accommodation
To request language assistance, disability-related assistance, an auxiliary aid, an accessible format, or a reasonable modification, please notify a staff member or contact:
Mid Valley Hearing Technologies, LLC
Civil Rights and Section 1557 Contact
3711 N 10th St Suite 111
McAllen, TX 78501
Phone: (956) 576-3593
Relay Texas: 711
Email: support@mvht956.com
Please make requests as early as reasonably possible so that appropriate arrangements can be made. Mid Valley Hearing Technologies, LLC will consider requests based on the individual’s communication and accessibility needs.
4. Filing a Grievance With Mid Valley Hearing Technologies, LLC
If you believe Mid Valley Hearing Technologies, LLC failed to provide language assistance, an appropriate auxiliary aid, an accessible service, or a reasonable modification, or discriminated against you in another way, you may submit a grievance to our Civil Rights and Section 1557 Contact.
Grievances may be submitted verbally or in writing using the contact information above. When possible, please include:
- Your name and contact information
- A description of what happened
- The date or approximate date of the incident
- The basis of the alleged discrimination
- The resolution or assistance you are requesting
Mid Valley Hearing Technologies, LLC will review grievances promptly and equitably. Assistance submitting a grievance is available upon request. Information will be kept confidential to the extent permitted by law and consistent with the need to investigate and resolve the grievance.
5. Filing a Federal Civil Rights Complaint
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
Complaints may be submitted electronically through the Office for Civil Rights Complaint Portal or by contacting:
U.S. Department of Health and Human Services
Office for Civil Rights
Centralized Case Management Operations
200 Independence Avenue, S.W.
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Email: OCRComplaint@hhs.gov
6. No Retaliation
Mid Valley Hearing Technologies, LLC prohibits retaliation against any person for requesting language assistance, requesting an accommodation or modification, filing a grievance or civil rights complaint, participating in an investigation, or exercising any right protected by applicable civil rights law.
7. Notice of Available Language and Accessibility Services
English: ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call (956) 576-3593 (TTY: 711) or speak with your provider.
Español: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al (956) 576-3593 (TTY: 711) o hable con su proveedor.
Tiếng Việt: LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ và dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số (956) 576-3593 (TTY: 711) hoặc trao đổi với người cung cấp dịch vụ của bạn.
中文: 注意：如果您说中文，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 (956) 576-3593 （文本电话：711）或咨询您的服务提供商。
한국어: 주의: 한국어를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. (956) 576-3593 (TTY: 711)번으로 전화하거나 서비스 제공업체에 문의하십시오.
العربية: تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم (956) 576-3593 (TTY: 711) أو تحدث إلى مقدم الخدمة.
اردو: توجہ دیں: اگر آپ اردو بولتے ہیں تو آپ کے لیے زبان سے متعلق مدد کی مفت خدمات دستیاب ہیں۔ قابلِ رسائی فارمیٹس میں معلومات فراہم کرنے کے لیے مناسب معاون امداد اور خدمات بھی مفت دستیاب ہیں۔ (956) 576-3593 (TTY: 711) پر کال کریں یا اپنے فراہم کنندہ سے بات کریں۔
Tagalog: PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa (956) 576-3593 (TTY: 711) o makipag-usap sa iyong provider.
Français: ATTENTION : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le (956) 576-3593 (TTY : 711) ou parlez à votre prestataire.
हिंदी: ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। (956) 576-3593 (TTY: 711) पर कॉल करें या अपने प्रदाता से बात करें।
فارسی: توجه: اگر فارسی صحبت میکنید، خدمات پشتیبانی زبانی رایگان در دسترس شما قرار دارد. همچنین کمکها و خدمات پشتیبانی مناسب برای ارائه اطلاعات در قالبهای قابل دسترس، بهطور رایگان موجود میباشند. با شماره (956) 576-3593 (تلهتایپ: 711) تماس بگیرید یا با ارائهدهنده خود صحبت کنید.
Deutsch: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Geeignete Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten sind ebenfalls kostenlos verfügbar. Rufen Sie (956) 576-3593 (TTY: 711) an oder sprechen Sie mit Ihrem Anbieter.
ગુજરાતી: ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો, તો તમારા માટે મફત ભાષા સહાય સેવાઓ ઉપલબ્ધ છે. સુલભ ફોર્મેટમાં માહિતી પ્રદાન કરવા માટે યોગ્ય સહાયક સાધનો અને સેવાઓ પણ મફતમાં ઉપલબ્ધ છે. (956) 576-3593 (TTY: 711) પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.
Русский: ВНИМАНИЕ: Если вы говорите на русском языке, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону (956) 576-3593 (TTY: 711) или обратитесь к своему поставщику услуг.
日本語: 注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブルな形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。 (956) 576-3593 （TTY：711）までお電話ください。または、ご利用の事業者にご相談ください。
ພາສາລາວ: ໝາຍເຫດ: ຖ້າທ່ານເວົ້າພາສາລາວ, ມີບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໂດຍບໍ່ເສຍຄ່າໃຫ້ທ່ານ. ນອກຈາກນີ້ຍັງມີເຄື່ອງຊ່ວຍ ແລະ ບໍລິການທີ່ເໝາະສົມ ເພື່ອໃຫ້ຂໍ້ມູນໃນຮູບແບບທີ່ເຂົ້າເຖິງໄດ້ໂດຍບໍ່ເສຍຄ່າ. ໂທຫາ (956) 576-3593 (TTY: 711) ຫຼື ລົມກັບຜູ້ໃຫ້ບໍລິການຂອງທ່ານ.
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