Frequently Asked Questions
Answers to the questions we hear most about hearing tests, hearing aids and coverage.
Hearing benefits and paying for care
Many plans include a hearing aid benefit through TruHearing, UnitedHealthcare Hearing, Start Hearing or NationsHearing, and we are a contracted provider for all four. We do not bill health insurance directly, and we are not a Medicare, Medicaid or VA provider. Bring your plan card and we will check what it covers at no charge.
Original Medicare does not cover hearing aids. Many Medicare Advantage plans do include a hearing benefit, often through one of the four networks we work with. If you have a separate card from an insurance company, you likely have Medicare Advantage.
A Hearing Instrument Specialist is a state-licensed professional who tests hearing and fits, programs and repairs hearing aids. Jordan also removes ear wax and performs tympanometry at the clinic.
Please book ahead for a hearing test, since it takes about an hour. If a hearing aid has stopped working, you can walk in Monday to Friday, 9 to 5.
Call (956) 576-3593 for current pricing. Annual testing is included at no additional cost on both care plans.
It depends on the technology level that suits your hearing. After your hearing test, we quote the full cost, including the device, fitting, follow-ups and ongoing care, before you decide.
CareCredit, six to sixty months, with interest-free options on the six and twelve month terms subject to CareCredit approval. Cash, check and credit card are also accepted.
Cleaning and disinfecting, ear wax removal, annual diagnostic testing, tympanometry, video otoscopy, custom adjustments, in-situ fittings, firmware updates, wax filters, batteries, microphone guards, replacement parts, one in-house repair per year and walk-in access. $40 a month or $400 a year.
Testing, repairs and hearing aids
Yes. We clean, program and repair all seven brands we work with, wherever you bought them, including online.
Starkey, Phonak, Oticon, Widex, Signia, ReSound and Unitron. We are a locally owned clinic and can recommend from all seven.
About 45 to 60 minutes for a first visit, including the conversation at the start and going through your audiogram at the end.
It should not. You may feel some pressure, and the suction is a little loud. If you do feel pain, let Jordan know right away.
Jordan uses a small curette and gentle suction, with a camera so he can see the ear canal the whole time. We do not use water flushing.
It measures how well your eardrum moves and the pressure in your middle ear. It takes about a minute per ear, it is painless, and it can pick up fluid and pressure problems a tone test does not show.
Visiting the clinic
Often, if the part is in stock. Typical in-house repairs run $99 to $299, and we quote you before any work starts.
Often it is a blocked wax filter or a clogged receiver. Try changing the filter and charging it fully, and if that does not help, bring it in.
Yes. Free surface parking outside the 3711 Executive Suites building at 3711 N 10th St. No garage and no long walk.
Yes. Your hearing test, your results and the conversation about prices and payment options can all be in Spanish. Se habla español.
Our clinic is in McAllen, and patients come to us from all over the Rio Grande Valley, from Brownsville to Roma, and some from Monterrey. If you are coming a long way, tell us when you book and we will plan your visit around the drive.
Schedule your visit with Jordan
Call (956) 576-3593 or send a request and we will get back to you the same business day. Walk-ins are welcome Monday through Friday, 9 to 5.